Contributions to your Professional training:

At the end of master’s degree in Customer Service Management, the graduate will be able to:

  • Identify the main current theories and trends of the professional practice in the field of Customer Service Management to improve the customer’s satisfaction in organizations.
  • Identify the elements that must be modified to improve customer satisfaction in organizations.
  • Develop service attitudes necessary to improve customer satisfaction in a work team.
  • Manage improvement projects and their application to obtain effective customer service.
  • Contribute to the increase in productivity.
  • Apply technology as a strategy to improve the efficiency in customer service processes.

Program characteristics:

  • On-site modality Graduate Degree
  • Quarterly plan taking two academic subjects.
  • Class schedule on Friday and Saturday. Each subject has a duration of six weekends.
  • A total of 11 subjects.
  • Duration of 2 years.
  • Teaching system based on Chaos Analysis, Problem Resolution and Development of Projects.
  • Degree obtained through a project or grade point.

Study Plan:

  • Knowledge Management
  • Administration and the company
  • Service Marketing
  • Communication and customer relations
  • Management Skills
  • Service Evaluation and Control
  • Virtual Management and Customer Service
  • Logistics Systems of the producer to customer
  • Quality Strategies for Customer Service
  • Customer Behavior
  • Innovation in Service Projects

RVOE: SEP-SES/21/114/01/143/2009 Date: 26/02/2010

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